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Shipping and Refund Policy

​Effective Date: [08/2025]
Last Updated: [08/2025]

At VITL Water, we are committed to delivering high-quality bottled beverages and providing excellent customer service. This policy explains our shipping process, delivery timelines, and refund guidelines.

1. Shipping Policy

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  • Processing Time: Orders are typically processed within 15 business days after payment is received.

  • Shipping Carriers: We ship using [list carriers: e.g., USPS, UPS, FedEx, DHL].

  • Delivery Timeframes: Standard delivery takes approximately 15-30 business days, depending on your location. Expedited shipping may be available at checkout.

  • Shipping Costs: Shipping rates are calculated at checkout and vary based on weight, destination, and shipping method.

  • Order Tracking: Once your order has shipped, you will receive a confirmation email with tracking information.

2. Delivery Issues

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  • Incorrect Address: Please ensure your shipping address is correct. We are not responsible for orders shipped to incorrectly provided addresses.

  • Lost or Stolen Packages: We are not liable for lost or stolen packages confirmed as delivered by the carrier. Customers must file a claim directly with the carrier.

  • Delays: Delivery times are estimates and may be affected by carrier delays, weather, or other factors beyond our control.

3. Refund & Return Policy

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Due to the consumable nature of our bottled beverages, we generally do not accept returns. However, we will provide refunds or replacements under the following circumstances:

  • The product arrives damaged or defective

  • The incorrect item was shipped

To request a refund or replacement:

  1. Contact us within 30 days of receiving your order.

  2. Provide your order number and clear photos of the damaged or incorrect item.

  3. Once verified, we will issue a refund to your original payment method or send a replacement at no additional cost.

4. Non-Refundable Situations

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We cannot offer refunds or replacements if:

  • The product has been opened or consumed

  • The request is made after 30 days from delivery

  • The issue is due to customer error (e.g., incorrect shipping address)

5. Contact Us

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If you have questions about your order, shipping, or refunds, please reach out:

[Your Business Name]
[Business Address]
[Email Address]
[Phone Number]

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